Shipping policy
Refund Policy – Mike Clark Trucking
Effective Date: [06/01/2025]
At Mike Clark Trucking, we pride ourselves on reliable delivery and high-quality materials. Due to the nature of our business, we have a strict refund policy to ensure fairness and clarity for all parties.
General Policy
- All sales are final once materials have been delivered and dumped.
- If material is unloaded but not dumped, you may request a refund for the material only — not the freight.
- Freight will be billed at a rate of $160 per hour, round trip, even if it exceeds the original quoted rate.
- No refunds will be issued for materials after they are dumped, spread, or otherwise placed on-site.
Freight Charges
- Freight time begins when the truck leaves our yard and ends upon return.
- If delivery is attempted but cannot be completed due to customer-related issues (e.g., locked gates, unsafe dump area, inaccessible terrain), freight will still be charged.
- Additional time beyond standard unloading (e.g., wait time, repositioning equipment, or hand-unloading delays) may result in extra hourly charges.
Cancellations & Changes
- Cancellations must be made at least 24 hours prior to scheduled delivery.
- Cancellations made within 24 hours may be subject to a $100 cancellation fee or the actual time incurred by the truck if already dispatched.
Returns (If Applicable)
- Unloaded but unused material may be returned only if it can be safely reloaded and transported.
- Customer is responsible for the cost of return freight billed at $160/hour.
- Returned material is subject to inspection. A restocking fee up to 25% may apply.
Disputes
- Disputes regarding delivery or material quality must be submitted in writing within 48 hours of delivery.
- Please include photographs and a detailed explanation for review.
Contact
For questions about this policy or a delivery issue, contact us at:
Mike Clark Trucking
📞 559-784-5486
📧 [Insert email]
🌐 www.mikeclarktrucking.com